For questions or shipping inquiries
Contact Us
We appreciate your message and look forward to connecting with you. Please allow 24–48 hours for a response from the Soft Ivory team.
Have a question about your order, shipping, or a product? We’re here to help.
Soft Ivory is currently open and accepting orders. Shipping times may vary depending on your location, selected products, and fulfillment availability.
Shipping Notice: Soft Ivory currently ships within the United States only while we refine our fulfillment experience and prepare for future international availability.
For order-related questions, please include your order number and the email address used at checkout so we can assist you as quickly as possible.
For general inquiries, collaborations, or customer support, please contact us at:
We aim to respond within 24–48 hours upon receiving your message.
Referral Perks
Refer a friend to Soft Ivory and you both save.
Your friend will receive 10% off their first order, and once their order is placed, you'll receive 15% off your next purchase.
To claim your referral perk, your friend must email support@soft-ivory.com after placing their order with:
- Their full name & order number
- Your full name & email address
Once the referral is confirmed, we'll send you your 15% off code.