Shipping policy

At Soft Ivory, we work with trusted fulfillment partners to carefully process and ship your order as efficiently as possible.

Shipping Notice: Soft Ivory currently ships within the United States only while we refine our fulfillment experience and prepare for future international availability.

Processing Time

Orders are typically processed within 1–8 business days, depending on product availability and warehouse location.

Estimated Delivery Times

Once your order has been processed and shipped, estimated delivery times are:

United States: 7–20 business days

Some items may ship from U.S.-based warehouses, while others may ship from international warehouses. Because of this, delivery times may vary depending on the item, destination, carrier, and customs processing.

Tracking

Once your order ships, you will receive a tracking number by email so you can follow your package’s journey.

Multiple Items

If your order includes multiple products, they may arrive in separate packages depending on warehouse availability.

Delays

While we do our best to ensure timely delivery, occasional delays may occur due to carrier volume, customs processing, weather, holidays, or other circumstances outside of our control.

Questions

If you have any questions about your order or shipping status, please contact us at support@soft-ivory.com.

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